Welcome to the Aqua Haven FAQ page. Here you will find clear answers to our most frequently asked questions, ensuring a smooth experience from start to finish.
Is Aqua Haven a reliable store? Yes, Aqua Haven is an official and registered Saudi online store specializing in aquariums and related supplies. We are committed to quality and transparency, and we have reliable customer reviews.
Do you have a physical store or branch? Currently, we operate solely as an online store, and our headquarters are in Riyadh. We deliver to all cities in Saudi Arabia.
How do I order from the store? It's easy! Choose the product you like, add it to the cart, then proceed to complete the order and choose the payment method that suits you.
Can I modify my order after it's been confirmed? Yes, you can if the order hasn't shipped yet. Contact us as soon as possible via WhatsApp.
Can I cancel the order? Yes, as long as the order hasn't shipped. Once shipped, cancellation is not possible.
Do you deliver to all cities in the Kingdom? Yes, we provide delivery to all cities and regions of the Kingdom of Saudi Arabia.
How long does delivery take? Riyadh: 3 to 7 business days. Other cities: 4 to 10 business days.
Can the shipment be tracked? Once your order has been shipped, the tracking number will be sent to your mobile phone or email.
Which shipping company do you use? We deal with well-known and reliable shipping companies, determined by city and order.
What payment methods are available? We offer all secure payment methods: Mada, Visa, Mastercard, Tabby, Tamara, and others.
Is payment secure? Yes, all payments are made through fully encrypted and trusted payment gateways.
Is cash on delivery available? It depends on the region and the product. Check the available options when completing your order.
Are the tanks ready to use? Yes, most of our tanks come ready with all the necessary supplies (filter, lighting, heater if needed, and sometimes fish depending on the package).
Do aquariums require maintenance? Maintenance is very simple. You don't need to change the water daily; just add water when it's low and clean the glass periodically.
How often should I feed the fish? Once a day with a small amount is sufficient. Overfeeding harms both the water quality and the fish.
Are the products under warranty? Yes, the products are under warranty against manufacturing defects. See the warranty details on the product page.
I received a defective or damaged product, what should I do? Contact us immediately within 24 hours of receipt, with photos of the product, and we will resolve the issue immediately.
Can the product be returned or exchanged? Yes, within a specified period and under certain conditions. See our return and exchange policy for more details.
Is there technical support? Of course! Our support team is available daily to answer your questions via WhatsApp or email.
Didn't find your answer here? Contact us directly via WhatsApp or our "Contact Us" page – we're happy to help you anytime!
